q=a+practical+guide+to+creating+and+using+personas+for+the+web&searchType=standard&isFacet=true&view=standard&rows=10&sortWay=score&sortOrder=desc&curlibcode=ZXFG&searchWay0=marc&logical0=AND
rows=10&curlibcode=ZXFG&searchWay0=marc&logical0=AND
a practical guide to creating and using personas for the web